Quality assurance

Quality assurance

Customer at the Centre!

Our company pays great attention to the continuously rising quality of the products and services we offer. To achieve this goal, in 2016, we developed and implemented the MSZ EN ISO 22000:2018 food safety management system, in accordance with previous processes and regulations.

BA-HA-MA’S Ltd. has implemented this food safety management system across:

  • all products it distributes
  • all its activities related to food trade
  • its facility located at 2120 Dunakeszi, Pallag Street 55, and
  • its own fleet of food transport vehicles.

Food Safety: This ensures that the food will not be harmful to the consumer when it is prepared and/or consumed as intended.

Why is it important for a company to establish a food safety management system?

Operating in accordance with the standard, our company can identify and regulate food safety hazards to ensure the safety of the food at the time of consumption.

With the prescribed requirements, our organization ensures that it:

  • plans, implements, operates, maintains, and updates our food safety management system, aiming to provide consumers with safe products when used as intended
  • demonstrates compliance with the food safety regulations stipulated by applicable laws, assesses and evaluates customer requirements, ensures alignment with mutually accepted customer requirements related to food safety, in order to enhance customer satisfaction
  • has effective relationships with its suppliers, customers, and other stakeholders involved in the food chain regarding food safety issues; ensures the organization's compliance with the set food safety policy; demonstrates compliance to the relevant stakeholders
  • has its food safety management system certified or registered by an external organization, or conducts self-assessment, or declares compliance with the ISO 22000 standard.

The development of the food safety management system was the initial step in realizing a long-term plan primarily aimed at customer satisfaction. We conduct annual surveys to identify aspects of the system's operation with which our customers are dissatisfied. We pay great attention to feedback, setting goals based on these insights for our employees and the entire company alike. As a final step, we annually assess the achievement of these goals.

With the introduction and certification of the MSZ EN ISO 22000:2018 food safety management system, we aim to make BA-HA-MA’S Ltd. the most reliable partner in the field of "Wholesale of frozen foods, storage of frozen products," fully meeting legislative and customer requirements.

PRODUCT DESCRIPTION NOTICE!

The data displayed on the website are for informational purposes only. Please read the information provided on the product label or packaging before consuming the purchased product. For information regarding the country of origin of the product, please contact our colleagues:

  • Phone number: +36 70 667 7215
  • Email: minoseg@bahamas.hu

BA-HA-MA’S Ltd., as the seller, guarantees that every product it sells complies with all requirements set in the current laws, standards, and regulatory guidelines, and contains the necessary permits and mandatory labels. Furthermore, the expiration date of the products sold can also be found on the individual packaging. Thus, it ensures that suppliers provide products with markings suitable for identification in accordance with legislative provisions and professional practices, and provide the necessary information about the products for their intended use, along with informational descriptions and other documents about the service. For this reason, particularly to ensure the preliminary and thorough information of our customers and to facilitate their advantageous preparation for purchase, we publish product information on our website, such as nutritional values, ingredients, allergens, usage suggestions, and other logistical data, such as packaging (carton, packaging, etc.), based on specifications or product sheets provided by manufacturers, or according to product labels.

However, we ask our dear customers to note: the information uploaded in this way and for this purpose is published solely to ensure preliminary and thorough personal customer orientation, and any further use or distribution of such information for other, especially commercial purposes, is not legally permitted.

Nevertheless, despite applying the greatest care, it may occur that some suppliers do not always send their notifications about logistical or compositional data changes concerning their products, or other published data related to the products, in a timely manner.

If our dear customers experience such an occurrence during their purchase, we ask them to assist our work by promptly turning to our order placement so that our company can validate the related warranty and/or guarantee obligations concerning the affected products as soon as possible.

We welcome your observations and suggestions at the email address minoseg@bahamas.hu.

 

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